Return & Refund Policy

Welcome to our online store! To ensure that you have a clear understanding of our return and refund policies, please read the following carefully. By placing an order in our store, you accept these policies.

Return Policy (USA)
We accept returns from the following countries: United States
We offer a 30-day return policy, which means that customers can return unused products within 30 days of receiving the product without any conditions. (Return method: mail)

Return Conditions
The product must be in original condition, including unworn or unused, with tags attached, and in the original packaging.
Proof of purchase or receipt is required.

How to make a return?
Please contact the support team via email: [email protected] to start the return process.
If the return request is accepted, we will send you a return shipping label and provide instructions on how and where to send the package back. Packages without a prior return request will not be accepted.

Return Shipping Costs
For defective products: Including incorrect products, shipping damage or other defects, the return shipping costs are borne by us.
For Customers’ Personal Reasons: If you purchased the wrong item, the wrong size, or you no longer need the item, we will pay for the return shipping.

Damage and Problems
Please inspect the item immediately after receiving your order. If the item is defective, damaged, or you received the wrong item, please contact us immediately so that we can evaluate the problem and resolve it appropriately.

What if the product you received is defective?
If the product you purchased from pentaglowx.com is defective, we will replace it or refund you in full. Please contact us by email at [email protected]. We will provide you with two options after verifying the problem: send a new product or refund you in full.

Exchange Policy
To ensure that you get the product you need as quickly as possible, please return the existing item first, and then purchase a new item separately after the return is accepted.

Refunds
We will notify you if the refund is approved after receiving and inspecting your return. If approved, you will automatically be refunded to the original payment method within 10 business days. Please note that it may take some time for the bank or credit card company to process the refund.

If you have any questions or need further assistance, please feel free to contact us at [email protected]

Contact us:
E-mail: [email protected]
Business Address: 2821 Lark Dr, Colorado Springs, CO 80909, US